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    Some homeowners may choose to clean their own carpets and upholstery with either a heavy-duty vacuum cleaner, home steam carpet cleaners or other portable carpet cleaning units. These options, however, may not have the power necessary to remove deeply embedded soil, dust, spots, and pet odors, and they may lack proper water extraction. Furthermore, portable units that use water may not achieve the temperature needed to properly succeed in carpet cleaning and upholstery cleaning. The best alternative is to hire STEAM VAC, we are an accomplished team of professional carpet cleaners that uses truck-mounted equipment and hot water extraction to remove the deep down dirt.

What should I do to prepare my home for carpet cleaning?

       Any furniture you want moved that has breakables on them, such as pictures or crystal, should be cleared. Our policy is that we will move most furniture that can be safely moved, so if you would like to have a china cabinet, credenza or other large item moved they would have to be emptied prior to the crews arrival. Our technicians will do an inspection before they start cleaning and notify you if there is any furniture that can't be moved. Also, any small items sitting on the carpets to be cleaned, such as boxes, newspapers, toys and shoes, should be picked up. If there is a lot of debris on the carpet it is recommended that you vacuum first.

Will our system shrink my carpet?

    No. Years ago, some carpets would shrink when cleaned because manufacturers used jute as a backing. Jute is a natural fiber that can shrink when it gets excessively wet, and old steam-cleaning equipment would sometimes cause that kind of over-wetting. Our powerful extraction equipment helps prevent the carpet backing from getting excessively wet. Today, nearly all carpet have a synthetic backing, which helps prevent shrinking.

I've heard that once you clean a carpet it gets dirty quicker. Is that true?

    Not with our cleaning system. Residue that gets left in the carpet from inferior cleaning processes is what causes rapid re-soiling. Our two-step deep cleaning process uses pressurized hot water and advanced cleaning agents to loosen soil. Then we remove the dirt and the cleaning solution with a pH-balancing rinse and a powerful vacuuming, leaving your carpet soft and clean.


When Steam Vac cleans my carpet, does the padding or sub-floor get wet?

        No. Because our system uses a very powerful, deep-cleaning fiber rinse, the system extracts the rinse, the cleaning solution and the dirt very effectively in the same step. That gets your carpets as clean as possible while leaving your padding and sub-floor dry.

How long will it take my carpet to dry?

    Factors like carpet material and type, and the relative humidity in your home affect the drying time. It can take from 4 to 6 hours to be completely dry, but you can walk on it right after cleaning just make sure that your feet or shoes are clean, if necessary.

Why is the 2-step hot water extraction the method most carpet makers recommend?

    In order to get anything truly clean, you need to use water to flush out the cleaning agents and dirt. Hot water extraction is the method that uses a flushing process to remove dirt. (Imagine washing your clothes and not rinsing them.) That's what happens to carpets cleaned without the hot water extraction method. Our system uses a two-step cleaning process: a pre-conditioning cleaning solution using a commercial brushing machine to loosen soil and a combination hot water fiber rinse and a powerful vacuum to extract and remove both the cleaning solution and the dirt.

I've heard water can ruin carpets. Is that true?

    No. What harms carpet is poor quality machinery that doesn't remove enough of the water to allow the carpet to go through the drying process properly.

Does Carpet Protector Such as Scotch Guard really work?

The Importance Of Regular, Professional Carpet Cleaning.

    Many homeowners make the mistake of assuming their carpet and upholstery are clean just because they look clean. What they may not know is that, over time, even the most spotless looking carpets and upholstery collect germs, dust and soil below the surface. To increase the useful life of your carpets & upholstery, most carpet manufacturers recommend you have them cleaned regularly every 6 -12 months - and that could be before you even recognize they're dirty.

Do It Yourself Or Call A Professional Carpet Cleaner?

Why is vacuuming important?

    The most important thing you can do to keep your carpet looking great is to vacuum it thoroughly and frequently, particularly in high-traffic areas. Vacuuming helps remove dirt particles which dull the carpet's appearance and damage the carpet fibers. Also, use walk-off mats at entrances to minimize dirt particles being tracked onto the carpet and to reduce soil accumulation.

I know regular vacuuming is important. What type of vacuum should I use?

    A good vacuum cleaner is extremely important in prolonging the life of your carpet. Almost any vacuum cleaner can remove surface dirt, but only a quality machine can effectively remove the soil that's embedded in the pile. We recommend using a vacuum cleaner with a rotating brush or beater/brush combination that agitates the carpet pile to loosen embedded soil. (Note that some thick loop pile carpets can become fuzzy when cleaned with a rotating brush-style vacuum cleaner. For those carpets, we recommend a good quality suction-only machine.

How can I maintain my new carpet warranty?

There are three key things to do to maintain your new carpet warranty:

1. Vacuum frequently.

2. Clean spills promptly by calling Steam Vac.

3. Have periodic professional carpet cleanings.


Why is professional cleaning important?

    When vacuuming no longer removes all of the soil, or you have not been able to remove spots following the recommended carpet care and cleaning procedures, it's time to have your carpet cleaned by a trained and qualified professional cleaner.

How often should my carpet be cleaned?

    We recommend professional cleaning at least every 6 months.

I've heard it's best to put off having your carpet cleaned as long as possible, is this true?

    No. In fact, many of the major carpet mills today recommend professional cleaning at least two times per year. The build up of soil in your carpet in combination with foot traffic creates abrasion that breaks down your carpets' fibers. The higher the traffic in a given area, the more often the carpet will need cleaning.

Thanks for visiting us! Our carpet cleaners are trained professionals ready to provide you with excellent service. Give us a call today!

    Absolutely. Carpet protector is an outstanding product that Steam Vac Carpet and Upholstery Care professionals recommend highly. In fact, most new carpet has protector on it - applied by the carpet manufacturer. However, protector wears off because of foot traffic on the carpet, frequent vacuuming, etc.

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